At BSIT Software Services Private Limited, we are committed to delivering high-quality IT solutions with professionalism and transparency. With over a decade of expertise in website development, mobile applications, ERP systems, and cloud-based application development, we strive to ensure client satisfaction while maintaining clarity in our business terms. This Refund Policy outlines all the primary conditions under which refunds may be issued.

Eligibility for Refund

Refunds may be considered in the following scenarios:

Product or Service Malfunction: If the delivered product does not operate in accordance with documented specifications and our technical team is unable to resolve the issue within a reasonable period.

Service Non-Fulfillment: If a committed component of the purchased service has not been delivered as per the agreed scope or service level agreement (SLA).

Platform Incompatibility: If the software fails to perform on the client's infrastructure despite meeting the required system specifications, and no resolution is achievable.

All claims must be supported with documented evidence and are subject to internal review.

Refund Request Timeframe

Clients must submit refund requests within 30 calendar days of the invoice date or service activation. Requests made beyond this window will not be eligible for refund consideration.

Non-Refundable Items

The following charges are strictly non-refundable due to the nature of services rendered and contractual terms:

Custom-developed software solutions, ERP modules, or cloud-based applications.

Subscription or license fees for services already delivered or consumed.

Setup, onboarding, consultation, or configuration fees.

Professional service fees related to resource deployment, talent acquisition, or technical staffing engagements are non-refundable, as they involve time-bound efforts and obligations executed in accordance with applicable labor and contractual laws.

Delays or failures caused by third-party platforms, client-side infrastructure, or external dependencies beyond our control.

Refund Procedure

To initiate a refund request:

Contact our support team via support@bsitsoftware.com, including your invoice number and a clear explanation of the issue.

Our technical or account team will evaluate the request and may request additional details or documentation.

If a request is approved, refunds are typically issued to the original payment method that was used while conducting the transaction within the next 7–10 business days.

Discretion and Alternative Resolutions

All refund decisions are made at the sole discretion of BSIT Software Services Private Limited, based on service records, engagement terms, and prior resolution attempts. In some cases, service credits or alternate resolutions may be offered instead of a monetary refund.

Support and Dispute Resolution

We strongly encourage clients to contact our support or project delivery team before requesting a refund. Most technical or service-related concerns can be addressed promptly and professionally by our internal teams.

Limitation of Liability

By engaging with BSIT Software Services Private Limited, the client agrees that the company’s total liability, under any circumstances, shall be limited to the amount actually paid by the client for the specific service in question. Under no circumstances shall BSIT Software Services Private Limited be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, business interruption, loss of profits, or reputational harm, even if advised of the possibility of such damages. This limitation applies to all causes of action, whether in contract, tort, or otherwise, to the maximum extent permitted by applicable law.

Vendor-Related Charges

In cases where third-party vendors, products, or services are involved in fulfilling the client's requirements (such as software licenses, API integrations, or third-party cloud services), BSIT Software Services Private Limited makes every possible reasonable effort to coordinate and provide accurate resolution of issues. However, BSIT Software Services Private Limited is not responsible for any third-party vendor's refund policies, service disruptions, or liabilities. Any refunds or claims for third-party services are subject to the terms and conditions of the respective vendor, and the client is required to liaise directly with the vendor for such matters. BSIT Software Services Private Limited will not be held liable for delays, malfunctions, or other issues caused by third-party vendors.

Conclusion

At BSIT Software Services Private Limited, our primary goal is to build strong, lasting relationships with our clients based on trust and mutual respect. We are dedicated to providing exceptional services that meet the highest standards of quality and performance. Our Refund Policy is designed to ensure transparency and fairness in all business dealings, while maintaining the integrity of our commitments. Should you have any questions or concerns regarding our policy or services, please do not hesitate to contact us. We look forward to continuing supporting your business for maximum results with the best possible solutions.