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ServiceNow is a powerful cloud computing platform that offers a suite of applications and services to help organisations streamline their business processes and enhance overall efficiency. Founded in 2004, ServiceNow has evolved into a leading player in the IT Service Management (ITSM) and broader enterprise service management space.

At its core, ServiceNow is designed to automate and manage various business processes, allowing companies to digitise their operations and deliver a seamless experience for both employees and customers. The platform's versatility extends beyond ITSM, encompassing areas such as human resources, customer service, security operations, and more.

One of the key features of ServiceNow is its emphasis on a single system of record. This means that all information and processes are consolidated into a unified platform, breaking down silos between different departments within an organisation. This centralised approach fosters collaboration, transparency, and efficiency.

Why Choose ServiceNow

Choosing ServiceNow can be a strategic decision for organisations seeking a robust and versatile platform to enhance their business processes. Here are several compelling reasons why businesses opt for ServiceNow

End-to-End Automation

Single System of Record

Modular and Scalable Architecture

User-Friendly Interface

Service-Oriented Approach

IT Service Management (ITSM) Excellence

Cross-Functional Applications

Customer Service Management (CSM)

Security Operations

Cloud-Native Platform

Continuous Innovation



Common Data Model and User-Friendly

The platform's modular architecture allows organisations to start with specific applications and gradually expand their usage across different departments. The applications are built on a common data model, ensuring consistency and coherence throughout the platform. Additionally, ServiceNow provides a user-friendly interface that enables users to create custom applications and workflows without extensive coding knowledge.

ServiceNow's IT Service Management module is particularly noteworthy. It enables IT teams to automate and streamline their service delivery, incident management, problem resolution, and change management processes. This results in faster response times, improved communication, and a more proactive approach to IT issues.

ServiceNow: Transforming Business with
Modular Services and HR Automation

Another critical aspect of ServiceNow is its focus on service-oriented architecture. This means that services are delivered in a modular fashion, allowing organisations to adapt and scale their usage based on their evolving needs. This flexibility is crucial in today's dynamic business environment, where agility and responsiveness are key factors for success.

ServiceNow's impact extends beyond the IT realm into areas like human resources (HR) with its HR Service Delivery application. This application helps HR teams automate various processes, such as employee onboarding, offboarding, and case management. By digitising these workflows, organisations can enhance employee experiences and optimise HR efficiency.



ServiceNow's Comprehensive Service
Management Capabilities

Customer Service Management (CSM) is another area where ServiceNow excels. The CSM application allows companies to centralise customer interactions, manage cases, and deliver personalised customer service. This contributes to improved customer satisfaction and loyalty.

ServiceNow's commitment to security is reflected in its Security Operations module, which provides tools for managing and responding to security incidents. This helps organisations proactively identify and address potential security threats, mitigating risks and enhancing overall cybersecurity posture.

How ServiceNow Works

ServiceNow operates as a cloud-based platform that centralises and automates various business processes, providing organisations with the tools they need to streamline operations, enhance collaboration, and improve overall efficiency. The workings of ServiceNow can be understood through several key components and processes

Configuration and Customization

ServiceNow offers a highly configurable and customizable platform. Organisations can tailor the platform to their specific needs without extensive coding. This is achieved through a user-friendly interface that allows users to configure workflows, design forms, and create applications to suit their unique requirements.

Service-Oriented Architecture (SOA)

ServiceNow follows a service-oriented architecture, emphasising the delivery of services in a modular and scalable fashion. This approach allows organisations to break down complex processes into smaller, manageable services. These services can then be integrated, adapted, and expanded upon to meet evolving business needs.

Data Model and Single System of Record

ServiceNow utilises a common data model, ensuring consistency and coherence across various applications and modules. This common data model is a key element in creating a single system of record, where all relevant information is stored and managed in one centralised location. This breaks down data silos, enabling seamless collaboration across different departments

Automation Workflows

A core functionality of ServiceNow is its ability to automate workflows. Workflows define and manage the sequence of tasks in various processes, from incident management to HR service delivery. Automation minimises manual intervention, reduces errors, and accelerates the pace of task execution. Workflows can be configured based on predefined templates or created from scratch to meet specific business requirements.

Application Development

ServiceNow allows users to develop custom applications without extensive coding knowledge. This is facilitated through the platform's low-code and no-code capabilities. Users can create applications using drag-and-drop interfaces, making it accessible to a broader range of users within an organisation. This democratisation of application development empowers departments to address their unique needs on IT resources.

IT Service Management (ITSM)

One of the primary functionalities of ServiceNow is IT Service Management (ITSM). In the ITSM module, organisations can manage and automate their IT-related processes, including incident management, problem resolution, change management, and service requests. This results in improved service delivery, faster issue resolution, and enhanced communication within IT teams.

Cross-Functional Applications

ServiceNow extends its capabilities beyond ITSM to address various business functions. Human Resources, Customer Service Management, Security Operations, and other modules cater to specific organisational needs. These cross-functional applications allow organisations to integrate and optimise diverse processes within a unified platform.

ServiceNow Platform as a Service (PaaS)

ServiceNow operates as a Platform as a Service (PaaS), providing a cloud-native environment for organisations. This means that the infrastructure, maintenance, and security aspects are managed by ServiceNow, allowing organisations to focus on utilising and customising the platform rather than worrying about technical complexities.

User Interface and Experience

ServiceNow places a strong emphasis on user experience. The platform offers an intuitive and user-friendly interface that enhances user adoption. This is critical for organisations looking to encourage collaboration and widespread use of the platform across different departments.

Continuous Innovation and Updates

ServiceNow is committed to continuous innovation. The platform undergoes regular updates and releases, introducing new features and functionalities. This commitment ensures that organisations using ServiceNow have access to the latest technologies and tools, enabling them to stay competitive in a rapidly evolving digital landscape.

Frequently Asked Questions (FAQ) About ServiceNow

ServiceNow is a cloud-based platform that provides a suite of applications to streamline and automate various business processes. Originally known for its IT Service Management (ITSM) capabilities, ServiceNow has expanded to offer solutions for human resources, customer service, security operations, and more.
Unlike traditional ITSM tools, ServiceNow operates on a single cloud platform, facilitating a unified approach to service management. It emphasises a service-oriented architecture, enabling organisations to automate workflows, improve collaboration, and create custom applications without extensive coding.
ServiceNow is versatile and applicable across a wide range of industries. It is commonly used in sectors such as IT, finance, healthcare, telecommunications, and government. Its modular and scalable architecture makes it adaptable to the diverse needs of organisations regardless of industry.
The ServiceNow Community is an online platform where users, developers, and partners share knowledge, experiences, and best practices. It serves as a valuable resource for troubleshooting, learning, and staying updated on the latest developments in the ServiceNow ecosystem.
ServiceNow plays a pivotal role in digital transformation by automating manual processes, breaking down data silos, and fostering collaboration. Its low-code approach allows organisations to quickly adapt and innovate, supporting their journey towards becoming more agile and responsive.
No, ServiceNow caters to organisations of all sizes. While it is widely adopted by large enterprises, its modular architecture allows smaller businesses to start with specific applications and scale as needed. This flexibility makes ServiceNow accessible and beneficial to a broad spectrum of organisations.
Security is a top priority for ServiceNow. The platform incorporates robust security features to protect data and ensure compliance with industry regulations. ServiceNow invests in continuous security updates and enhancements to address evolving cybersecurity challenges.
ServiceNow is committed to sustainability and environmental responsibility. The company aims to achieve carbon neutrality and reduce its overall environmental impact. This commitment aligns with broader industry trends towards prioritising eco-friendly practices.
Yes, ServiceNow offers extensive integration capabilities. It can seamlessly integrate with various third-party tools, applications, and data sources. This flexibility allows organisations to leverage their existing technology stack while benefiting from the automation and centralization features of ServiceNow.
ServiceNow is dedicated to continuous innovation. The platform undergoes regular updates and releases to incorporate the latest technologies and address emerging business challenges. This commitment ensures that organisations using ServiceNow stay at the forefront of technological advancements.

Unknown Facts About ServiceNow.

ServiceNow's Origin

ServiceNow was founded in 2004 by Fred Luddy, a former CTO of Peregrine Systems. Luddy's vision was to create a cloud-based platform that could simplify and streamline the complexities of IT service management and other enterprise processes.

ServiceNow's Rapid Growth

ServiceNow has experienced remarkable growth since its inception. In just a few years, it transformed from a startup into a billion-dollar company. Its success is attributed to its innovative approach to service management and its ability to adapt to the evolving needs of modern businesses.

Founder's Unique Background

Fred Luddy, the founder of ServiceNow, has a unique background. Before venturing into the world of IT service management, he worked as a drummer and percussionist, even playing with well-known artists like Santana. His diverse experiences contribute to the unconventional and creative spirit of ServiceNow.

ServiceNow's Commitment to Security

Security is a top priority for ServiceNow. The platform is designed with robust security features, and the company actively invests in ensuring the highest levels of data protection. This commitment is especially crucial in an era where cybersecurity is a growing concern for organizations

ServiceNow's Community and Ecosystem

ServiceNow has a vibrant and engaged community of users, developers, and partners. The ServiceNow Community provides a platform for sharing knowledge, best practices, and solutions. The ecosystem around ServiceNow has contributed to the platform's versatility and continuous improvement.

ServiceNow's Low-Code Approach

One of the unique aspects of ServiceNow is its low-code approach to application development. Users can create custom applications and workflows with minimal coding, making it accessible to a broader range of individuals within an organization. This democratization of application development contributes to agility and innovation.

ServiceNow's Evolution Beyond ITSM

While ServiceNow initially gained prominence for IT Service Management (ITSM), it has evolved into a platform that addresses various business functions. Today, it offers solutions for human resources, customer service, security operations, and more, showcasing its versatility in supporting diverse organizational needs.

ServiceNow's AI and Machine Learning Integration

ServiceNow incorporates artificial intelligence (AI) and machine learning (ML) capabilities to enhance automation and decision-making. These technologies are utilised to analyse data, predict trends, and automate routine tasks, contributing to increased efficiency and proactive problem resolution.

ServiceNow's Commitment to Sustainability

ServiceNow is committed to sustainability and environmental responsibility. The company has set ambitious goals to achieve carbon neutrality and reduce its overall environmental impact. This reflects a broader trend in the tech industry towards prioritising sustainability practices.

ServiceNow's Global Impact

ServiceNow has a global footprint, serving organisations across various industries and regions. Its impact extends beyond large enterprises to smaller businesses and public sector entities. The platform's adaptability and scalability make it a valuable asset for organisations of different sizes and complexities.

Why Choose Us

Why Choose BSIT

The Websites we make are optimized.

Our Agile Methodology of development is proven and effective.

Strong focus on business requirements and ROI.

No compromise on quality of website.

We are quick to response to the clients need.

Delivering services and solutions right for your business.

No worrying as we have an expert web development team.

Our web developers are experienced and certified.

We build responsive websites that auto adapt to device screens.

Extensive project management experience.

Things we have Done

We are building bridges in web technology in order to connect the clients goal to reality.


Our Process


Understanding what you want out of your site and how do you plant to implement it.



We develop content management systems for clients who need more than just the basics.



After successful testing the product is delivered / deployed to the customer for their use.



It is an important step which makes sure that your site works with efficiency all the time.


What Makes Us Different

With our approach to Web Design, our methods continue to be proven in a continuous challenging marketplace with delivering what we promise.

We are creative team

We’ll give you brand new and original creative ideas to bring your campaigns to life and as always will throw in an abundance of friendly.

Five-star support team

Our Support Forum is at your disposal at any time, 5 Star Assistance is offered within 48 hours.

Fully Integrated service

As a leading digital agency we are able to offer a fully integrated service beyond the initial website design.


Our Proficiency

100% Satisfaction

Having in update with latest technologies, our experts deliver outstanding PHP based solutions, ensuring maximum complacency for our customers.

24/7 Technical Support

Through our diverse technical support channels that connect you with the right team of expert developers, to reduce intricacy & boost productivity.

Proven Methodologies

With industry wide experience and right skills in working with various projects that enable us to employ the best business practices and proven methodologies.

Rapid Development

With PHP web development, we can integrate and change the irrelevant codes, sustain codes and capture bugs at faster rate.

100% Tableless Design

We use 100% tableless layout, which compels to write standard compliant code. It ensures fast and quick loading speed.

Fast Data Processing

Our dedicated team of developers ensure faster data processing as well as compatibility with all kinds of operating system by development a website.

Our Focus

We mainly focus on the following things:

Technology Leadership

BSIT Software Services Pvt. Ltd stays on top of new advances in the information technology world, so you can be assured that our software development technologies.

Professional Atmosphere

We believe that a professional and modern work atmosphere is critical to the success of our employees and our business. So we have gone to great lengths to create a high-end office space, with numerous meeting and conference rooms.

Results Orientation

We are proactive in achieving world class results. We set challenging and competitive goals in order to continuously improve our capabilities.

Talented People

We love technology, and we are proud of our far-reaching technical abilities. We have some of the highest recruitment standards in the industry.


We ensure a safe, clean and injury-free workplace. Our proper planning in staffing a project enables us to make and meet commitments.


We strive to achieve the highest standards of excellence. In our quest for continuous development, we focus on doing the right things right.

What we Offer

Web Enablement of Any Legacy Applications

Customized Web Portal Solutions

Community Site Development

Custom Social Network development

E Commerce Solutions

Internet and Intranet solutions

Specific Custom Applications as per client Demand

Corporate Web Based Solutions

Business Applications

Payment processor integrations


We provide affordable Email Marketing Service that Ensures Top-quality Business Websites With Unique Solution.

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